Three Levels of Business Performance Excellence
Organization Excellence
- External Customer Requirements are Fully Understood
- Well Articulated Vision and Mission, Supported by Appropriate Values
- Integrated Strategy, Objectives and Results
- Balanced Performance Measures, Including Balanced Scorecards or Dashboards
- Strategic Intent (Value Discipline) Aligned with Corporate Direction and Customer Needs
- Resources Allocated to Appropriate Priorities
Process Excellence
- Understanding of the Business Model
- Understanding of the Core Processes
- Alignment of Core Processes Horizontally Across the Organization to Maximize Customer Value
- Clearly Defined Results/Outputs/Measures of Each Process and Value Add to Customers
- Ongoing Performance Measurement
- Continuous Improvement of Processes To Deliver Value Added Customer Outcomes While Optimizing Cost, Cycle Time and Quality
People Excellence
- Execution of Strategy is by People
- Clear, Pinpointed Behaviors and Results are Required For Each Individual and Aligned with Business Goals
- People Develop the Appropriate Competencies and are Provided the Proper Tools, Learning Opportunities and Coaching for Success
- Leaders Deliver Regular Feedback and Positive Reinforcement to Achieve Peak Performance in Employees
- People Add Value to Internal and External Customers
- External Customer Requirements are Fully Understood
- Well Articulated Vision and Mission, Supported by Appropriate Values
- Integrated Strategy, Objectives and Results
- Balanced Performance Measures, Including Balanced Scorecards or Dashboards
- Strategic Intent (Value Discipline) Aligned with Corporate Direction and Customer Needs
- Resources Allocated to Appropriate Priorities
Process Excellence
- Understanding of the Business Model
- Understanding of the Core Processes
- Alignment of Core Processes Horizontally Across the Organization to Maximize Customer Value
- Clearly Defined Results/Outputs/Measures of Each Process and Value Add to Customers
- Ongoing Performance Measurement
- Continuous Improvement of Processes To Deliver Value Added Customer Outcomes While Optimizing Cost, Cycle Time and Quality
People Excellence
- Execution of Strategy is by People
- Clear, Pinpointed Behaviors and Results are Required For Each Individual and Aligned with Business Goals
- People Develop the Appropriate Competencies and are Provided the Proper Tools, Learning Opportunities and Coaching for Success
- Leaders Deliver Regular Feedback and Positive Reinforcement to Achieve Peak Performance in Employees
- People Add Value to Internal and External Customers
Business Improvement Model: Investigate, Implement, Improve
The model utilizes the Plan-Do-Check-Act, 7-Step Model, DMAIC, LEAN or other business improvement approaches tailored to each situation.
Analysis of Current State Performance
- Conduct an Analysis of Current “as is” Performance.
- The analysis is done by examining the performance at the appropriate level.
- These levels include the business unit, team, individual or process levels.
- The assessment is done in context of the current conditions, inputs, processes, outputs, outcomes and feedback to identify the gaps.
Change of State Analysis
- A change of state analysis is done to determine the “to be” state.
- The gaps identified will determine if performance needs to be established, improved, maintained or phased out.
Develop Improvement Plan
- Based on this information, the outcomes are clarified and a focused improvement plan to achieve the results is selected.
- The plan can be based on the Plan-Do-Check-Act, 7-Step Model, DMAIC or other business improvement approaches
- This includes a people transition strategy and communication plans
Implement the Improvement Plan
- Execution iof the plan follows the Plan-Do-Check-Act, 7 Step Model or DMAIC busines improvement, the plans are then developed, resourced and implemented.
Measure, Monitor and Report on Results
- Finally we measure, evaluate and report on the results.
- One of the challenges facing organizations is that once an improvement is implemented, it is sometimes forgotten.
- Monitoring the results periodically ensures that any changes affecting the result is addressed
(c) Masiuk Consulting Services Ltd. 2016
- Conduct an Analysis of Current “as is” Performance.
- The analysis is done by examining the performance at the appropriate level.
- These levels include the business unit, team, individual or process levels.
- The assessment is done in context of the current conditions, inputs, processes, outputs, outcomes and feedback to identify the gaps.
Change of State Analysis
- A change of state analysis is done to determine the “to be” state.
- The gaps identified will determine if performance needs to be established, improved, maintained or phased out.
Develop Improvement Plan
- Based on this information, the outcomes are clarified and a focused improvement plan to achieve the results is selected.
- The plan can be based on the Plan-Do-Check-Act, 7-Step Model, DMAIC or other business improvement approaches
- This includes a people transition strategy and communication plans
Implement the Improvement Plan
- Execution iof the plan follows the Plan-Do-Check-Act, 7 Step Model or DMAIC busines improvement, the plans are then developed, resourced and implemented.
Measure, Monitor and Report on Results
- Finally we measure, evaluate and report on the results.
- One of the challenges facing organizations is that once an improvement is implemented, it is sometimes forgotten.
- Monitoring the results periodically ensures that any changes affecting the result is addressed
(c) Masiuk Consulting Services Ltd. 2016