IT Services and Support

Closely attuned to the needs of the marketplace, CompuMe works with mid-tier businesses across a broad spectrum of industries. We understand the challenges faced by businesses today - having the backing of a professional IT team behind your business gives you peace of mind and assurance, allowing you to focus on driving your business forward.

Our entire business is built on our client relationships and our service ethics. By building strong long-term relationships with our clients, we address a core component of their business, delivering management and service of the highest standard.

We break down the barriers with our Smart Support service tiers, which start from a basic response package and scale up to a comprehensive support system in which the entire IT infrastructure is fully covered, supported and managed. We work closely with our clients ensuring that our solutions are scalable and align with their own business strategies and growth plans.

For those clients that have an internal IT department we provide our Smart Support Supplemental Service, delivering tailor-made support and project management as required, choosing which services you need from us to supplement your core team. This can cater for specific IT projects, roll-outs, support coverage during busy periods and routine yet time-consuming services such as patch management. We can also provide IT contract staff placement for medium or long-term periods on an as-needed basis.

You can be assured that with our core service ethics and business principles coupled with our strategic planning and management, CompuMe will provide you with an IT team of the highest caliber.

Smart Support is for smart business. Engaging with CompuMe will provide a layer of protection and assurance, increase your IT efficiencies, reduce your IT costs and overcome your IT challenges.

Contact Us

1. Fast Response Time
We guarantee a fast and prompt response time – two hours in the Greater Toronto Area, and two hours plus travel time outside the GTA. Our support team is available 24 hours a day, 7 days a week.

2. Who We Are
Our IT team consists of graduates and certificate holders from accredited Canadian colleges and universities. We’re proud to be a 100% Canadian-owned business. All of our staff resides in Ontario and none of our services are outsourced overseas or elsewhere. Our team’s knowledge base and manufacturer’s certificates are renewed on an ongoing basis to ensure comprehensive and up-to-date knowledge and application of the latest technologies.

3. Customer Satisfaction
Our goal is to keep our customers productive and happy; therefore we strive to deliver the highest quality expedited service and eliminate downtime. Our staff members are instructed to be thorough in our clients’ assistance and to follow data safety procedures.

4. Extensive Support (Problem Escalation)
Even though our staff members are professional and certified, there may be some extreme cases requiring extraordinary measures to resolve issues. For this reason, CompuMe has established a wide network of affiliates that can be utilized. We're in contact with high level support engineers of major software and hardware companies, such as Microsoft, Cisco Networks, HP, Dell, Sonic Wall, Kaspersky Lab’s Infection Centre, and many others.

5. Who Can We Help?
CompuMe customers range from small to medium-sized businesses that have limited access to advanced IT services and product knowledge, to corporate enterprise clients for our consulting services. Our company offers a wealth of extended IT experience that can provide you with the manpower and knowledge to implement leading IT solutions. By having CompuMe as your service provider, you will be getting more IT coverage than with a single or even multiple in-house technicians. The various educational specialties carried by our team far surpass those of affordable in house technicians. Our team is proficient in problem solving, implementation, product knowledge, maintenance and consistent management of all IT needs. With virtually around the clock coverage, maintenance of all your systems will not interfere with your business flow, while still being available for instant help in situations requiring unplanned or emergency services. There will always be support for your business, especially during evenings, weekends and holidays. Allow us to do what we do best - so that you can do what you do best.

6. What We Offer
CompuMe is an IT company that offers IT services and support to professionals in and around the GTA. Our goal is to help our clients maintain a flawless, uninterrupted workplace environment. Our focus is to minimize downtime and to help our customers be more productive by integrating workplace management tools and software to achieve optimal use of human resources, power and electricity usage, and IT budget. All that is done by deploying different software solutions to enable the client’s staff to save time conducting tasks, share workloads, implement efficient scheduling, avoid double data entry, and avoid task overlap or missed tasks. We empower our clients with useful tools that can provide them with more control and accurate operational reports

What We Support:
• Microsoft Small Business Server 2011
• Microsoft Exchange Server 2007 / 2010
• Windows Server Terminal Services
• Enterprise Server / Mobile Support
• Windows Operating Systems / Office Software
• Web Search Engine Optimization
• Work Environment Planning
• Pre-Wiring (Data, Video)
• Dental Software Applications (ABELDent, Vixwin etc…)
• Internet Security/Data Security/Firewalls
• Wired and Wireless Networking
• IT Equipment Supplies
• Email and Website Hosting
• Networking
• Analog and IP Surveillance Systems
• Custom Multimedia Installation
• Equipment Leasing and Financing
• Basic Website Design and Troubleshooting