Dr. Quan & Associates, Optometrists Officepolicies

Office Policies & FAQ:

The doctors accept Debit (Interac), Cash or Mastercard only.

For all patients: Please bring your Alberta Health Care card to all visits. (A photo id is also required for insured AB Health Care services. Please bring a list of your medications, or any forms that you want the dr to fill.

In accordance with the Alberta Health and Information Act, reprints of Invoices, Receipts, and Completion of forms and documents may have extra applicable fees

If you have alternate eye exam coverage from the government (IA, SS, ab works etc), please notify our office by email or phone call, prior the eye exam date for a pre-approval prior to your visit.

Insured services by AB health care:

All patients under the age of 19 years old and over the age of 65 are fully covered for comprehensive annual complete eye examinations (with RX given), follow up visits, urgent care, dilations, visual field testing, and other medical tests if they have current and valid Alberta Health Care coverage.

ALL patients with valid Alberta Health Care coverage, regardless of age,are now covered for any urgent or medical visits eye health care or emergency care visit at our offices.

The coverage for medically necessary eye health services includes: Monitoring for diabetes related issues, glaucoma, Retinal diseases, Pre and post operative optometric care for cataract patients, Eye infection or injuries, Removal of foreign objects from the eye, Sudden changes in vision, Treatment of eye infections, inflammation, or injuries.

Please inform the doctor in advance of the nature of your vision disturbance to ensure it will be covered.

(The medical eye health exam visits do not include routine yearly eye exams, or annual exam for rx- refraction- for prescriptions for eye glasses or contact lenses. Only medically necessary eye health check visits are covered under Alberta Health care.)

You are also covered with a referral from your doctor. Patients with a referral letter from their physician for medical issues also have full coverage for the ocular health check up services requested through their Alberta Health Care coverage.

All Alberta Health Care insured services require valid AB health insurance card AND a photo id.

Uninsured services:

Complete Eye Exam:$_____ (drs accept cash, debit, interac, or mastercard only. For patients 19-64 years old, or patients not insured by Alberta Health Care.) (Include: Case history, external eye exam, internal eye exam, ocular health check, eye pressure test, HD retinal camera capture if medically needed, vision tests, refraction and glasses prescription if needed, diagnosis and recommendation).

Follow up services: $ ___ please ask the doctor as services and tests required may varies. For current patients that need follow up care, and patients 19-64 years old or patients not covered by alberta health care

Forms completion: $10 to $ 40 (for drivers forms ; RCMP ; police forms ; employment forms, etc)

Lasik surgery Pre-op and post op : $___varies (includes all required visits and forms)

Punctal Occlusions: Temporary plugs&(last 3-12 months) $__/ Permanent plugs $__

Reprints of lost receipts: $15.(will display: duplicata copies only, not original numbered)

Rechecks of RX Prescription: A fee may be applicable, if: your last recent eye exam was more than 3 months ago, or if your eyeglasses were not dispensed by an Alberta licensed optician or optometrist, (or if you see another different doctor than the original doctor). Please ask the doctor first. If you experience difficulty with your new RX, it may be due a variety of factors: medical issues, rx fluctuations or changes, fit, wear, glasses, type or brand of lenses, distance of reading or computer etc. We recommend you to visit the Optical where you bought the glasses first to ensure the rx order, lenses, fit, etc are accurate to the Rx ordered first. Our doctors use the latest instruments and technologies to diagnose medical or rx problems. If you need to see the doctor for verification or recheck of rx, please book the recheck of rx appointment with the same dr as before, as the dr want to ensure that other issues are rule out and that you have accurate rx.

We cannot provide refunds for medical visits or services that have been already rendered. As per College by-laws, our doctors are independent from the Optical or Costco: our Doctors do not directly or indirectly: share profit for glasses or contact lenses or any other products sold, Costco do not directly or indirectly pay the doctors or pay for any other expenses. If you have comments or questions, please contact us directly. thank you.