Murphy & Mozart at The Big Tree
|
|
FAQs
How do I register my dog?
Call us to schedule an appointment. You can take a tour and we can discuss any questions, concerns, or special needs.
For assessment appointments and reservations, call 416-907-3052.
We do not accept unscreened dogs for everyones security. Our requirements and reservation policy is listed on our Assessment Application Form.
What are your hours of operation?
We're open year-round, 7 days per week 24hrs a day, but we do have reception hours listed on the Contact Us page. For first time guests check-in is only available between 8am to 9am. New guests will not be admitted after 9am. Guest check-in/out is by confirmed reservation date and time. Contact us at least 24 hours ahead for confirmation of Check-In/Out changes.
Can you pick up my dog?
Sorry we don't currently offer this service.
How do I get there?
Our Contact Us page has a map & driving directions.
What are your rates?
Please see our Make a Reservation page for all rates.
How long is a week boarding?
6 nights, 7 days.
How long is a month boarding?
28 days.
Can I call at the last minute to cancel?
We need a 7 day (one week) notice for all cancellations. It's common within the pet care industry that friends or family volunteer at the last minute to take care of a pet. If 7 days notice is provided, the payment is used as a non-refundable reservation credit for future use. In case of an unforeseen crisis or dilemma that creates a last minute cancellation, we can at our discretion hold the payment already made, and give a credit in our accounting for future use (these credits have no cash redeemable value).
Is there a cancellation fee?
The payment is the cancellation fee.
What is your payment policy?
Payment Policy: All payments are non-refundable. Any credit card payment is due in full at time of booking.
What is your credit card policy?
Credit Card Policy: Anyone who fraudulently disputes their Credit Card Charge will be reported to the appropriate authorities.
Terms and Conditions
Advertisements are invitations to you to make offers to purchase services and are not offers to sell. All offers are subject to availability. Cannot be combined with any other offer. Limit one per customer. Offers are valid for new purchases only. We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of your order was incorrectly displayed, we will provide you with an opportunity to place an order at the correct price.
Can I call at the last minute to have my dog placed with you?
Only if we have already screened your dog and we have space available, of course we'll accommodate your last minute request. Obviously, the busier we are, the more notice is required. Last minute reservations (if space is available) is payable in full, and is non-refundable.
Do I need an Appointment?
YES, absolutely. For the security of the dogs boarding with us, we cannot permit unexpected visitors. We also want to meet you and assess your dog's temperament and ability to get along with the other dogs before he arrives for day care or boarding.
What do I do when I arrive for an appointment with my dog?
Please pull up to a parking spot and remain in your vehicle until someone comes to greet you. Again, this is for the safety and security of the dogs. All dogs on the property must be leashed until they get into the fenced yard.
Does my dog have to be spayed or neutered?
Yes, all dogs must be spayed or neutered unless it's a pup up to age 8 months old that is not yet sexually mature.
What about Shots & Fleas?
We require a certificate, letter or other proof that all vaccinations are up-to-date. We also strongly recommend all dogs to use a flea control product, such as Advantage, from April 15th to October. If your dog is on combination Heartworm/Flea control, you should be able to obtain single tubes of Advantage flea Control for April and May. Flea collars are not enough protection for dogs that are allergic to fleas.
How do you deal with Kennel Cough?
We require that your dog receive the intra-nasal or vaccination approximately 14 days prior to boarding. There is a yearly inocculation available now. Kennel Cough is caused by a virus and bacteria and vets are still not sure how it can occur out of nowhere in large groups of dogs. Prevention is less expensive than treatment.
What about my dog's food
Dry food must be packaged 1 bag per meal, two times per day, for overnight boarding reservations shorter than 15 days. For longer reservations, please mark any containers or bags with your dogs name and the exact measurement of food to be given per meal. Raw food must be packaged 1 bag per meal, and enough for two meals per day. Exact weight measurement of raw food to be given per meal must also be provided.
My dog has a special diet and/or medication. Can you accommodate that?
We accommodate all special diets and can administer your dog's medication. For special diets exact weight measurement of food and deailed instruction for feeding two times per day. All medications must be in original packaging with administering instruction. Please provide enough food and medications to cover the length of your dog's stay with us.
What about my dog's bed/bedding?
We provide our own bedding and blankets. If you bring your dog's favourite blanket or bed please mark those with the dog's name.
Can my dog bring his/her own toys etc.?
Please limit the number of toys as we can not promise that all will be returned. We also have many different toys available.
Will my dog comes home dirty?
Not really! We let the dogs dig holes, roll in the dirt, swim and roll some more. They do what dogs do. We don't keep them in kennels and we aren't a grooming facility HOWEVER we do hose them off frequently. Your dog will be happily exhausted and ready for a long, long nap when he returns home. April is the filthiest month here. Melting snow and rain, etc, etc. We hate it as much as you do but the dogs LOVE IT! They bodysurf into puddles, race around splashing each other. We get as dirty as they are unfortunately.
Can I pick up my dog early?
Yes, we would never keep you from your dog BUT the spot is booked and we do not discount/credit for an early departure. Also, we do have reception hours listed on the Contact Us page. Please contact us at least 24 hours ahead for confirmation of changes to check-out date and time.
|
