Scaleway Status

Scaleway

[DEDIBOX]-Phishing en cours

Identified - Une tentative de phishing est en cours sur la partie Dedibox, notre équipe Trust and Safety est en train d'agir pour stopper la situation

Nous vous invitons à ne pas cliquer sur les liens et a supprimer le mail concerné
May 21, 2024 - 12:28 CEST

[COCKPIT]-Service degraded on FR-PAR

Monitoring - We have identified and patched the backend storage issue. The corrupted data is currently being cleaned, however this will take several hours for Scaleway products data.
The team is actively monitoring the progress of the fix.
May 16, 2024 - 16:54 CEST

Identified - Cockpit has been encountering an outage since yesterday at 7:15 PM. Our storage backend has been identified as the source of the issue. Both Storage and Cockpit teams are collaborating to resolve it. During this period, customers may experience unavailable data in all regions, along with potential timeouts.
May 15, 2024 - 17:50 CEST

Update - We are continuing to investigate this issue.
May 15, 2024 - 09:43 CEST

Update - We are continuing to investigate this issue.
May 15, 2024 - 09:42 CEST

Update - We are continuing to investigate this issue.
May 15, 2024 - 09:41 CEST

Investigating - Scaleway products metrics are unavailable for all users on FR-PAR.

Users may encounter timeouts on their dashboards.

Our engineers investigate the situation
May 15, 2024 - 09:29 CEST

[NETWORK] - No public access in ams1 hall 6 rack 60 bloc A to D

Identified - No public access in ams1 hall 6 rack 60 bloc A to D
1gbps of trafic
48 servers impacted
May 15, 2024 - 09:50 CEST

[VPC] Newly created Private Networks on FR-PAR-2 do not communicate with the rest of FR-PAR

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 2024 - 20:16 CEST

Update - After further investigation, our team identified that newly attached ressources were also impacted.

Following a resolution process, VPC connectivity between fr-par-1 and fr-par-2 was interupted from 15:15 to 15:39 CEST.

Cockpit functionality is also affected.
Apr 22, 2024 - 16:07 CEST

Investigating - Our team is currently investigating the issue and has identified a potential root cause.
Apr 22, 2024 - 10:52 CEST

Slowness on Dedibox/Elements consoles

Monitoring - During a planned maintenance around 10:00 AM, some slowness could occur if you were using the Scaleway Elements or Dedibox console/API
We are monitoring the issue.
May 14, 2024 - 10:28 CEST

[Webhosting] Blacklisted SMTP from Microsoft

Investigating - Our service is currently experiencing disruption due to blacklisting by Microsoft.
We are actively working with Microsoft to resolve this issue as soon as possible.
Apr 19, 2024 - 00:16 CEST

[AMS1] SD 94863 - SD 94880 are unreacheble

Identified - We have detected an issue on the server from SD 94863 to SD 94880 access and are unreachable, since 17.04.2024 15:12 UTC

The issue has been forwarded to our team for resolution.
Apr 18, 2024 - 01:34 CEST

[DEDIRACK] Opcore support unavailable

Update - You can still manage datacenter intervention from your dedibox console, in Housing
Dec 19, 2023 - 17:47 CET

Update - We are continuing to investigate this issue.
Dec 19, 2023 - 16:48 CET

Investigating - Ticketing directed to Opcore datacenters is currently unavailable to our dedirack clients.
Our team is currently investigating.
Dec 19, 2023 - 16:48 CET

[Dedibackup] issue on Dedibackup connections

Investigating - We have noticed that problems with connecting to the dedibackup service can occur.
We will get back to you as soon as we have more information on the situation.
Apr 06, 2023 - 12:23 CEST

Uptime over the past 90 days. View historical uptime.

Elements - AZ Operational

90 days ago

99.24 % uptime

Today

fr-par-1 Operational

90 days ago

98.0 % uptime

Today

fr-par-2 Operational

90 days ago

97.58 % uptime

Today

fr-par-3 Operational

90 days ago

97.58 % uptime

Today

nl-ams-1 Operational

90 days ago

100.0 % uptime

Today

pl-waw-1 Operational

90 days ago

100.0 % uptime

Today

nl-ams-2 Operational

90 days ago

100.0 % uptime

Today

pl-waw-2 Operational

90 days ago

100.0 % uptime

Today

nl-ams-3 Operational

90 days ago

100.0 % uptime

Today

pl-waw-3 Operational

90 days ago

100.0 % uptime

Today

Elements - Products Major Outage

90 days ago

97.9 % uptime

Today

Instances Operational

90 days ago

99.99 % uptime

Today

BMaaS Operational

90 days ago

100.0 % uptime

Today

Object Storage Operational

90 days ago

99.96 % uptime

Today

C14 Cold Storage Operational

90 days ago

100.0 % uptime

Today

Kapsule Operational

90 days ago

97.32 % uptime

Today

DBaaS Operational

90 days ago

91.75 % uptime

Today

LBaaS Operational

90 days ago

99.99 % uptime

Today

Container Registry Operational

90 days ago

98.09 % uptime

Today

Domains Operational

90 days ago

100.0 % uptime

Today

Elements Console Operational

90 days ago

94.89 % uptime

Today

IoT Hub Operational

90 days ago

99.99 % uptime

Today

Account API Operational

90 days ago

99.99 % uptime

Today

Billing API Operational

90 days ago

94.9 % uptime

Today

Functions and Containers Operational

90 days ago

96.76 % uptime

Today

Block Storage Operational

90 days ago

100.0 % uptime

Today

Elastic Metal Operational

90 days ago

100.0 % uptime

Today

Apple Silicon M1 Operational

90 days ago

100.0 % uptime

Today

Private Network Operational

90 days ago

99.59 % uptime

Today

Hosting Operational

90 days ago

100.0 % uptime

Today

Observability Major Outage

90 days ago

87.22 % uptime

Today

Transactional Email Operational

90 days ago

100.0 % uptime

Today

Jobs Partial Outage

90 days ago

74.16 % uptime

Today

Network Operational

90 days ago

100.0 % uptime

Today

Dedibox - Datacenters Operational

90 days ago

99.21 % uptime

Today

DC2 Operational

90 days ago

99.95 % uptime

Today

DC3 Operational

90 days ago

97.23 % uptime

Today

DC5 Operational

90 days ago

99.96 % uptime

Today

AMS Operational

90 days ago

99.7 % uptime

Today

Dedibox - Products Partial Outage

90 days ago

97.65 % uptime

Today

Dedibox Partial Outage

90 days ago

92.41 % uptime

Today

Hosting Operational

90 days ago

99.95 % uptime

Today

SAN Operational

90 days ago

100.0 % uptime

Today

Dedirack Operational

90 days ago

100.0 % uptime

Today

Dedibackup Operational

90 days ago

100.0 % uptime

Today

Dedibox Console Operational

90 days ago

100.0 % uptime

Today

Domains Partial Outage

90 days ago

88.83 % uptime

Today

RPN Operational

90 days ago

100.0 % uptime

Today

Miscellaneous Operational

90 days ago

100.0 % uptime

Today

Excellence Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[NETWORK] Public Gateways: changing the Public IP behavior from a NAT IP to a Routed IP. May 27, 2024 08:00 - May 31, 2024 08:00 CEST

As a reminder of the email sent on April 3rd, 2024 to Public Gateways users, we are changing the Public IP behavior from a NAT IP to a Routed IP.

In order to be compatible with IP Mobility, you should upgrade your Public Gateway.

There are two ways to do this:

1. Manually, at your convenience, through the Console. The consequence will be a short downtime of your Public Gateway for a maximum of 1 minute.

2. Or automatically, during the forced upgrade between May 27th, 2024, and May 31st, 2024. This will involve deleting your current Public Gateway and spawning a new one with the same configuration, compatible with IP Mobility.

Questions? Need help? Do not hesitate to open a ticket or ask on the #public-gateway Slack channel.
The Network Team.

P.S: If you have already upgraded your Public Gateway, you are all set. Please disregard the above message.
Posted on May 14, 2024 - 10:40 CEST

[DEDIBOX] - Maintenance Console May 28, 2024 07:00-09:00 CEST

Dear Dedibox users,

We would like to inform you that console.online.net and api.online.net will be undergoing maintenance on Tuesday, May 28th, from 7:00 AM to 9:00 AM (Paris Time).
The purpose of this maintenance is to enhance our internal support tool to improve better tracking of your issues and support requests. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Thank you for your cooperation.
Best regards, Dedibox Team
Posted on May 20, 2024 - 12:07 CEST

Past Incidents

May 22, 2024

[KAPSULE] Clusters stuck in creating/upgrading

Resolved - This incident has been resolved.
May 22, 11:38 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 10:29 CEST

Investigating - We are currently investigating this issue.
May 22, 09:09 CEST

[DBAAS] Database Instance creation issue

Resolved - This incident has been resolved.
May 22, 11:23 CEST

Monitoring - Issue has been identified and solved.
May 22, 10:29 CEST

Investigating - New instances can't be deployed and remain in status initializing.
May 22, 10:00 CEST

May 21, 2024

[DATABASE] Instances stuck in initializing, or performing an unexpected a failover, or restarting

Resolved - This incident has been resolved.
May 21, 17:15 CEST

Investigating - While updating our infrastructure, some instances might have been stuck in initializing for a few minutes and failovers might have occurred. Around 8:27UTC, 8:33UTC and 9:21UTC.
May 15, 12:01 CEST

[FUNCTIONS/CONTAINERS] Network connectivity issues on fr-par region

Resolved - This incident has been resolved.
May 21, 14:52 CEST

Monitoring - A fix has been implemented and deployed, everything should be back to normal. We are now monitoring the results.
May 20, 18:04 CEST

Investigating - We are currently experiencing some network issues on our fr-par infrastructure. Users with functions/containers in fr-par region might experience the following:
- 5xx errors (or timeouts) when calling their function/container
- high latency when calling their function/container
- sporadic network issues (e.g. DNS not resolving) for processes running in their function/container
We are investigating. Sorry about the inconvenience.
May 15, 16:19 CEST

[Serverless Functions/Containers - FR-PAR] Upgrade on Paris infrastructure

Completed - The scheduled maintenance has been completed.
May 21, 12:09 CEST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 21, 10:47 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 10:00 CEST

Scheduled - Description :
Due to an unavoidable upgrade to one part of our Paris infrastructure, some Functions and Containers users might experience sporadic downtime while we run the maintenance. Potential impacts are listed below. Sorry for any inconvenience.

Impacts :
Affects around 2.5% of users with Serverless Functions/Containers on fr-par region.

During this maintenance, affected users might encounter the following:
- functions/containers unexpected restarts
- functions/containers instances not able to scale up
- functions/containers endpoints (default endpoint or custom domains) taking abnormal time to answer to HTTP requests, or ending up in 5xx or 404
- crons not scheduled or delayed
- functions builds delayed

Start :
May 21st, 2024 : 0800 UTC (1000 CEST)

Duration :
2 hour
May 16, 16:31 CEST

May 20, 2024

[SERVERLESS functions/containers]-Cannot deploy functions/containers

Resolved - This incident has been resolved.
May 20, 21:33 CEST

Update - We are continuing to monitor for any further issues.
May 8, 10:30 CEST

Monitoring - Between 2024/05/07 18:00 CEST and 2024/05/08 08:00 CEST, we have encountered issues preventing some users to deploy or redeploy their serverless function/container.

Functions/containers deployed during that time might have been either unavailable, or stuck in "error" status despite the function/container working properly: in that case, redeploying the function/container should solve the issue.

Sorry about the inconvenience.
May 8, 10:28 CEST

[DC2] Switch reboot in room 103 rack A3

Resolved - The team in charge fixed the issue. Our support is at your disposition for your tickets should you still experience any issue.
May 20, 09:39 CEST

Investigating - Our team is currently investigating an incident on a switch in datacenter DC2. Impact is on customers with servers in rack A3, room 103 in DC2.
May 20, 09:34 CEST

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

[K8S] - Kubernetes 1.24 no longer supported on our Kubernetes products, migration to next supported version

Completed - The scheduled maintenance has been completed.
May 17, 17:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:00 CEST

Scheduled - Clusters using 1.24 version will automatically be upgraded to 1.25.
Find more details in our version support policy: https://www.scaleway.com/en/docs/containers/kubernetes/reference-content/version-support-policy/
Apr 19, 14:44 CEST

[DC5]-Switch down DC5, Room: 1 1, Rack: D28.

Resolved - The transceiver has been replaced.

No more service interruption expected
May 17, 10:24 CEST

Update - Server in Block F to K are impacted

A transceiver is faulty we will replace it, servers will be unreachable during the replacement
May 17, 09:16 CEST

Monitoring - Our engineers work on the root cause
May 17, 08:28 CEST

Investigating - We suspect a Switch down DC5 incident, Room: 1 1, Bay: D28,

Our engineers investigate the situation
May 17, 07:53 CEST

May 16, 2024

Instances & Block requests unavailable at PL-WAW-2

Resolved - This incident has been resolved.
May 16, 16:22 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 15:12 CEST

Investigating - We are currently investigating this issue.
May 16, 14:57 CEST

IoT Hub degraded mode

Completed - The scheduled maintenance has been completed.
May 16, 14:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 10:00 CEST

Scheduled - At 10:00 AM CET on Thursday, 16 May, we are upgrading the services that support IoT Hub. This will affect the API, Console, and auto-provisioning feature for 4 hours which won't be available during this window. MQTT will still work for most of this time, but there will be a 30-minute interruption. During this time, devices will be disconnected and any last-will and retained messages will be lost. However, devices will be able to reconnect automatically once MQTT is available again.
May 14, 17:29 CEST

[COCKPIT] Cockpit Scaleway Logs have high latencies on fr-par

Resolved - The status is still in progress and the follow-up is done on the https://status.scaleway.com/incidents/m2jj2crt1sfn status, which will now be the reference status.

Our engineers are still working to resolve this situation
May 16, 09:54 CEST

Update - Slowdowns have resumed since 17:00.

Our team is currently investigating.
May 7, 17:42 CEST

Update - Some customers may find it impossible to display their data. Our teams are currently investigating the situation.
May 3, 20:16 CEST

Update - A bad index was found and fixed, services are back to normal. Will monitor.
May 3, 16:09 CEST

Update - We are continuing to investigate this issue.
May 3, 16:08 CEST

Update - Latency is back to normal for most query but query_range are still high latency, investigating
May 2, 17:52 CEST

Investigating - Cockpit Logs cluster at fr-par is suffering and have high latencies.

Query to Scaleway generated logs may have timeouts

Our engineers are working on it
May 2, 16:33 CEST

May 15, 2024

Unresolved incidents: [NETWORK] - No public access in ams1 hall 6 rack 60 bloc A to D, [VPC] Newly created Private Networks on FR-PAR-2 do not communicate with the rest of FR-PAR.

May 14, 2024

[FR-PAR] [SERVERLESS] Some crons can't be scheduled

Resolved - This incident has been resolved.
May 14, 16:25 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 11:57 CEST

Investigating - Some users having crons on their functions/containers might experience their cron being delayed or not executed at all.

We are investigating. Sorry for any inconvenience.
May 14, 10:54 CEST

[Cockpit] Scaleway metrics on nl-ams are not ingested

Resolved - This incident has been resolved.
May 14, 11:23 CEST

Update - Ingestion of product metrics on nl-ams, was unavailable from 00:00 to 10:00.
Apr 23, 10:04 CEST

Update - Ingestion is back to normal, investigating.
Apr 22, 13:55 CEST

Investigating - Scaleway metrics from nl-ams are not ingested, and will not appear in Cockpit.
Apr 22, 09:33 CEST

Cannot push S3 logs to cockpit

Resolved - This incident has been resolved.
May 14, 11:22 CEST

Monitoring - The ingestion of logs and metrics has returned to normal, and we are currently monitoring the situation.
Apr 25, 12:03 CEST

Identified - S3 logs are not sent to cockpit since 15h20 Paris time.
Apr 17, 22:01 CEST

[MNQ] SQS/SNS unavailability on FR-PAR

Resolved - This incident has been resolved.
May 14, 10:59 CEST

Monitoring - The service is operationnal. We are continuing to monitor the issue.
May 6, 09:46 CEST

Identified - The issue is back since 6:00 AM (CEST), we are working on a new fix.
May 6, 09:16 CEST

Monitoring - The service is operationnal. We are continuing to monitor the issue.
May 4, 15:54 CEST

Update - We are continuing to work on a fix for this issue.
May 4, 15:44 CEST

Identified - SQS and SNS are down since 1:16 PM (CEST) on FR-PAR.
NATS should work but management through the Scaleway API does not work.
We're investigating.
May 4, 15:44 CEST

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

[K8S] Migration to Private Networks for legacy public-only Kapsule clusters in FR-PAR

Completed - The scheduled maintenance has been completed.
May 10, 17:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 09:00 CEST

Update - Update: Scheduled for Apr 29, 2024 - May 10, 2024
Feb 28, 11:04 CET

Scheduled - Kubernetes Kapsule clusters in the FR-PAR region with public-only endpoints will be migrated to Private Networks.

Network downtime: this migration will result in a temporary network loss of 1 to 10 minutes.

With the new default isolation configuration, worker nodes still have their public IPs to access the Internet. After migrating, existing security groups configuration won’t be overridden and RR wildcard DNS still point to public IPs.

Find our dedicated documentation on Kapsule with Private Networks https://www.scaleway.com/en/docs/containers/kubernetes/reference-content/secure-cluster-with-private-network/#how-can-i-migrate-my-existing-clusters-to-regional-private-networks
Dec 1, 10:21 CET

[Instance] slowdown on FR-PAR-1

Resolved - This incident has been resolved.
May 10, 16:55 CEST

Investigating - All actions on instances may take time on FR-PAR-1. We are currently investigating this issue.
May 10, 16:20 CEST

[DC2]-DC2 Room 205 Unstable Network

Resolved - This incident has been resolved.
May 10, 16:10 CEST

Monitoring - Our engineers have identified and fixed the situation, and we are monitoring it.
May 10, 13:25 CEST

Investigating - Servers randomly lose their connectivity, this happens on the public network and RPN.

Our engineers are currently working to resolve this situation.
May 10, 12:43 CEST

[Billing] Current consumption, invoice listing and public APIs are down

Resolved - This incident has been resolved.
May 10, 15:37 CEST

Monitoring - The functionalities are back in production. We're still monitoring the situation.
Apr 25, 11:05 CEST

Investigating - An issue with our billing system make the current consumption, the invoice listing and the public APIs unavailable. Our team is already working on it to solve this incident as soon as possible.
Apr 25, 08:25 CEST

[BILLING] - PSP migration will make SEPA mandate creation/modification impossible for Elements

Resolved - This incident has been resolved.
May 10, 15:37 CEST

Investigating - On Monday, May 6th, from 2:00 PM to 3:00 PM (Paris time), it will not be possible to add, modify, or delete a SEPA direct debit mandate
May 2, 13:11 CEST

May 9, 2024

No incidents reported.

May 8, 2024

[WEBHOSTING]-Some mailboxes are inaccessible

Resolved - This incident has been resolved.
May 8, 13:51 CEST

Investigating - Some mailboxes are inaccessible on several different PF

"Filer" seems to be affected

Our engineers are investigating the situation
May 8, 10:23 CEST

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