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For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent. Consult this article for more details: How do I create a support case or initiate a live chat?

Most consulted articles in the Knowledge Base (as of May 17, 2024)

1. How to add a licence or security role in CCH iFirm
2. Amended T3 - How to efile a T3 amended return?
3. How do I activate tracelogs in the Taxprep program?
4. When will the next version of Taxprep, Cantax, iFirm Tax or Aliform be released?
5. How to do a second amended T2 return?
6. CCH iFirm Taxprep - FAQ – Electronic signature