FAQ
At CaperTech, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at capertech@capertech.com or Call us at [N/A].
[CUSTOMER SERVICE]
[QUESTION] How are your technicians with handling customer problems an complains?
[ANSWER] Our staff are highly trained technicians, that value our customers they work hard to resolve any problems that our client base has.
[SALES]
[QUESTION] If I order computer parts from CaperTech, that are not in stock how long does it take to come in an is there a percent to pay to order non stocked items?
[ANSWER] Normally non stocked items are order that day an take 3-4 business days to arrive at CaperTech. There is only a percent to pay up front for specialty items not on everyday items.
[SUPPORT]
[QUESTION] I have just purchased a computer from CaperTech, now my video card isn’t working 6 months after purchasing the new computer.
[ANSWER] Just give us a call explaining in detail what the problem is, In most cases if you drop of the computer to the shop we should be able to get you going within a few hours. All New personal computer purchased from CaperTech come with a one year warranty unless an extended one is purchased.
[BILLING]
[QUESTION] What if I find the exact same product purchased from another retailer locally at a cheaper price?
[ANSWER] Then we will either match the over dealers price or beat it by a few dollars.
[PRODUCT / SERVICE SPECIFIC]
[QUESTION] I have purchased a new computer that comes with windows vista and I am unsure were to locate some of the features I have used in Windows Xp .
[ANSWER] Give us a call an one of our trained technicians will be able to point you in the right direction.
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