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The Advantage: Why Organizational Health Trumps Everything Else In Business Hardcover – Illustrated, March 13 2012

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There is a competitive advantage out there, arguably more powerful than any other. Is it superior strategy? Faster innovation? Smarter employees? No, New York Times best-selling author, Patrick Lencioni, argues that the seminal difference between successful companies and mediocre ones has little to do with what they know and how smart they are and more to do with how healthy they are. In this book, Lencioni brings together his vast experience and many of the themes cultivated in his other best-selling books and delivers a first: a cohesive and comprehensive exploration of the unique advantage organizational health provides.

Simply put, an organization is healthy when it is whole, consistent and complete, when its management, operations and culture are unified.  Healthy organizations outperform their counterparts, are free of politics and confusion and provide an environment where star performers never want to leave. Lencioni’s first non-fiction book provides leaders with a groundbreaking, approachable model for achieving organizational health—complete with stories, tips and anecdotes from his experiences consulting to some of the nation’s leading organizations. In this age of informational ubiquity and nano-second change, it is no longer enough to build a competitive advantage based on intelligence alone. The Advantage provides a foundational construct for conducting business in a new way—one that maximizes human potential and aligns the organization around a common set of principles.

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From the Publisher

Checklist for Organizational Health

Members of a leadership team can gain a general sense of their organization's health and, more important, identify specific opportunities for improvement by completing the following checklist.

Discipline 1: Build a Cohesive Leadership Team

- The leadership team is small enough (three to ten people) to be effective.

- Members of the team trust one another and can be genuinely vulnerable with each other.

- Team members regularly engage in productive, unfiltered conflict around important issues.

- The team leaves meetings with clear-cut, active, and specific agreements around decisions.

- Team members hold one another accountable to commitments and behaviors.

- Members of the leadership team are focused on team number one. They put the collective priorities and needs of the larger organization ahead of their own departments.

Discipline 2: Create Clarity

- Members of the leadership team know, agree on, and are passionate about the reason that the organization exists.

- The leadership team has clarified and embraced a small, specific set of behavioral values.

- Leaders are clear and aligned around a strategy that helps them define success and differentiate from competitors.

- The leadership team has a clear, current goal around which they rally. They feel a collective sense of ownership for that goal.

- Members of the leadership team understand one another's roles and responsibilities. They are comfortable asking questions about one another's work.

- The elements of the organization's clarity are concisely summarized and regularly referenced and reviewed by the leadership team.

Discipline 3: Overcommunicate Clarity

- The leadership team has clearly communicated the six aspects of clarity to all employees.

- Team members regularly remind the people in their departments about those aspects of clarity.

- The team leaves meetings with clear and specific agreements about what to communicate to their employees, and they cascade those messages quickly after meetings.

- Employees are able to accurately articulate the organization's reason for existence, values, strategic anchors, and goals.

Discipline 4: Reinforce Clarity

- The organization has a simple way to ensure that new hires are carefully selected based on the company's values.

- New people are brought into the organization by thoroughly teaching them about the six elements of clarity.

- Managers throughout the organization have a simple, consistent, and nonbureaucratic system for setting goals and reviewing progress with employees. That system is customized around the elements of clarity.

- Employees who don't fit the values are managed out of the organization. Poor performers who do fit the values are given the coaching and assistance they need to succeed.

- Compensation and reward systems are built around the values and goals of the organization.

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Consulting executive Lencioni (The Five Dysfunctions of a Team) has an answer for floundering businesses—aim for organizational health. In other words, businesses that are whole, consistent, and complete, with complementary management, operations, strategy, and culture. Today, the vast majority of organizations have more than enough intelligence, experience, and knowledge to be successful. Organizational health is neither sexy nor quantifiable, which is why more people don't take advantage. However, improved health will not only create a competitive advantage and better bottom line, it will boost morale. Lencioni covers four steps to health: build a cohesive leadership team, create clarity, overcommunicate clarity, and reinforce clarity. Through examples of his own experiences and others', he addresses the behaviors of a cohesive team, peer-to-peer accountability, office politics and bureaucracy and strategy, and how all organizations should strive to make people's lives better. This smart, pithy, and practical guide is a must-read for executives and other businesspeople who need to get their proverbial ducks back in a row. (Apr.) (Publishers Weekly, 1/16/12)

Review



Q&A with Patrick Lencioni, Author of The Advantage

Patrick Lencioni, Author
Your other books have all been fables, but The Advantage isn't. Why?
Unlike my other books,
The Advantage is not written as a fable because the nature of the subject it covers is just too broad to fit into one story. In the past, I've taken on slightly more contained and limited issues--teamwork, meetings, employee engagement--but this time I'm taking a much more holistic, comprehensive approach to improving organizations. Still, I've used stories about real organizations to bring the points to life, and I'm hoping that readers enjoy those stories and find them helpful in learning and applying the principles.

Do you consider your company healthy?
Yes, I consider my company healthy. And like any healthy company, we're messy and imperfect. We argue sometimes, we make mistakes, we try things that don't work. But we know who we are, what we believe in, and what we're trying to accomplish, so we're able to recover from setbacks quickly and grow stronger through conflict and adversity. I'm glad to say that we've always believed in living the principles that we espouse. And though we can sometimes forget and feel like the cobbler's children without shoes, we have certainly worked hard to become a healthy organization, and we continue to do so every day.

Having worked with companies for so many years, is there anything that still surprises you?
Yes, I still get surprised by what I see in companies I work with, even after all these years. Some of that surprise is just a function of the fact that no two people, and thus no two organizations, are exactly alike. The nuances are interesting and keep me on my toes. But ironically, the biggest surprise I get is being reminded again and again that even the most sophisticated companies struggle with the simplest things. I guess it's hard for me to believe that the concepts I write and speak about are so universal. I don't know that I'll ever come to terms with that completely.

How can someone who's not in the upper levels of their organization make an impact on its health?
While it's true that no one can influence and organization like the leader, and that without a leader's commitment and involvement, organizational health cannot become a reality, there are many things that employees deeper in an organization can do to make health more likely. First, they have to speak truth upward in the organization. Most leaders, even the struggling ones, want to get better. They're not leading and managing in the way they really want to, even if they don't come out and say so. When an employee is courageous and wise enough to come to them with respect, kindness and honesty, most leaders will be grateful. Without honest upward feedback, a leader cannot get better. Beyond that, people deeper in an organization can focus on making their own departments healthier, and not getting too distracted or discouraged by their inability to change things outside of their "circle of influence", as Stephen Covey says. By focusing on their own departments and their own areas of influence, they provide others in the organization with an example to follow, and they put themselves in a position to be promoted and to have even greater influence.

What's something I can do tomorrow morning to get started?
The first thing anyone can do, immediately, to begin the process of making their organizations healthier, is to begin with themselves and their team. A leader has to understand and embrace the concept of being vulnerable, which inspires trust on the leadership team. That trust is the foundation for teamwork, which is one of the cornerstones of organizational health. If a leader cannot be vulnerable, cannot admit his or her mistakes, shortcomings or weaknesses, others will not be vulnerable and organizational health becomes impossible.


Product details

  • Publisher ‏ : ‎ Jossey-Bass; 1st edition (March 13 2012)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 240 pages
  • ISBN-10 ‏ : ‎ 0470941529
  • ISBN-13 ‏ : ‎ 978-0470941522
  • Item weight ‏ : ‎ 454 g
  • Dimensions ‏ : ‎ 23.11 x 15.24 x 2.54 cm
  • Customer Reviews:
    4.6 4.6 out of 5 stars 3,735 ratings

About the author

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Patrick M. Lencioni
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Patrick Lencioni is founder and president of The Table Group, a firm dedicated to helping leaders improve their organizations’ health since 1997. His principles have been embraced by leaders around the world and adopted by organizations of virtually every kind including multinational corporations, entrepreneurial ventures, professional sports teams, the military, nonprofits, schools, and churches.

Lencioni is the author of ten business books with over three million copies sold worldwide. His work has appeared in the Wall Street Journal, Harvard Business Review, Fortune, Bloomberg Businessweek, and USA Today.

Prior to founding The Table Group, Lencioni served on the executive team at Sybase, Inc. He started his career at Bain & Company and later worked at Oracle Corporation.

Lencioni lives in the San Francisco Bay Area with his wife and their four sons.

To learn more about Patrick and The Table Group, please visit www.tablegroup.com.

Customer reviews

4.6 out of 5 stars
4.6 out of 5
3,735 global ratings

Top reviews from Canada

Reviewed in Canada on January 20, 2024
Verified Purchase
Everything in that book is so practical and useful! I love it and I feel I will return to it often!
Reviewed in Canada on July 17, 2023
Verified Purchase
Amazing read, so many great concepts that should be implemented in any organization. This is Lencioni’ s best book so far.
Reviewed in Canada on August 17, 2017
Verified Purchase
useful summary of many of his prior books and a quick read as well. I'll keep it for a while
Reviewed in Canada on December 28, 2022
Verified Purchase
Very easy to read! Some books like this are dry… not this one.
Reviewed in Canada on June 14, 2022
Verified Purchase
This book is very easy to read - well divided - not too long but packed with beneficial information on how to bring health to your organization. First of all, Lencioni gives the reasons this is so important and then takes the reader on a practical step-by-step plan to implement the 4 disciplines required for a healthy organization. The "Playbook" is a one-page sheet that you can complete and have on hand to walk you through the process.
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Reviewed in Canada on December 14, 2021
Verified Purchase
Lencioni hits it out of the park with this. So many pearls of wisdom. Definitely one to keep on the desk and refer to often.
Reviewed in Canada on November 16, 2022
Verified Purchase
This book is thoughtful, practical, strategic… a terrific resource as we navigate turbulent times.
Reviewed in Canada on November 10, 2020
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18 month course being taken at my church for growth and development

Top reviews from other countries

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Mateo Eguiguren
5.0 out of 5 stars Una joya en cuanto a liderazgo
Reviewed in Spain on April 26, 2024
Verified Purchase
El libro cubre cómo crear un ambiente de confianza para después crear una organización saludable en todos los aspectos cubriendo la cantidad de reuniones, Cómo dar retroalimentación correctamente Y cómo mantener al equipo enfocado en los resultados basado en una cultura de alto rendimiento
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Mateo Eguiguren
5.0 out of 5 stars Una joya en cuanto a liderazgo
Reviewed in Spain on April 26, 2024
El libro cubre cómo crear un ambiente de confianza para después crear una organización saludable en todos los aspectos cubriendo la cantidad de reuniones, Cómo dar retroalimentación correctamente Y cómo mantener al equipo enfocado en los resultados basado en una cultura de alto rendimiento
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Caroline Duvander
5.0 out of 5 stars The Advantage beställning
Reviewed in Sweden on December 19, 2022
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Toppen betyg, lätt att beställa, bra support, snabb leverans och Leverans på plats. Kan det bli bättre ;o)
José C.
5.0 out of 5 stars Excelente libro
Reviewed in Mexico on February 18, 2020
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Excelente libro , para quienes nos dedicamos a las ventas
MiNuS
5.0 out of 5 stars Excellent livre
Reviewed in France on October 29, 2020
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Plein de bons conseils qui aident à lever un peu la tête du guidon et reprendre une meilleure trajectoire.
Je recommande à tous les DSI, CEO mais aussi à leur staff qui peuvent aussi les influencer.
Rodrigo Mesquita
5.0 out of 5 stars Realmente um imensa vantagem
Reviewed in Brazil on November 20, 2018
Verified Purchase
Um livro de cabeceira para CEOs ou todos aqueles que querem entender como uma organização saudável funciona. Leitura rápida, leve e muito interessante.