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Connecting the Utility Industry to Solutions for Over 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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PowerUp 2024

Registration is open for the 18th anniversary of PowerUp: Chartwell’s Outage Conference, the largest and most informative event of its kind in the industry.

Please join us June 3-5, 2024 in Orlando, Florida!

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EMACS 2024

The 27th annual Chartwell’s EMACS: The Customer Experience Conference will be October 8-11, 2024 in San Antonio, Texas. Registration is now open!

 

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Industry Experience

Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

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“We see our membership as more of a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Webinar
Transforming Emergency Management: Duquesne Light Company’s Journey to Industry Leadership

Duquesne Light Company (DLC) earnestly strives to be an industry…
  • Webinar
Strategies for Effective Outage Communications, Operations, and Emergency Management

(Complimentary Webinar) Join industry leaders as they discuss how their…
  • Case Study
OPPD Prevents Load Shed Event Despite Extreme Weather

In preparation for extreme winter conditions in January 2024, OPPD…
  • Case Study
SMUD’s Storm Response Team Reimagines Outage Operations

A series of unprecedented storms in late 2022 and early…

Upcoming Webinars

Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review

Please join us for Chartwell’s quarterly round-up of recent research…
Transforming Emergency Management: Duquesne Light Company’s Journey to Industry Leadership

Duquesne Light Company (DLC) earnestly strives to be an industry…

Industry News

  • By admin
Hydro One Leaders: Cross-Departmental Collaboration is Key to Success for Outage Communications, Emergency Management and Reliability
 By Russ Henderson, Director of Research The expectations for utility companies are higher than ever. You have to deliver a high level of...
  • By admin
Chartwell Publishes Its 2024 Billing Options Benchmark Report
Chartwell’s 2024 Billing Options audit shows that budget billing is offered by nearly all utilities, while billing via mobile apps is also offered by...
  • By admin
Navigating Resilience in an Electrical Utility
Is your utility prepared for the worst? An effective resilience program must consider the challenges an organization faces well in advance of anticipated problems...
  • By admin
Chartwell Completes Four-Report Series Based on Findings From 2023 Consumer Survey
Chartwell’s 2023 Residential Consumer Survey, with its newly introduced Future Views of the Customer Survey, takes a refined look at the customer-utility relationship. In...
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Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services