Outage Map and Outage Info Line Available 24/7
- Visit our Outage Map to view current outages across our service territory at outages.grandbridgeenergy.com. Note: It can take up to 15 minutes from the time of the outage until the system updates the Outage Map. For privacy, only outages affecting more than 3 customers will display.
- Call our toll-free 24-Hour Outage Line 1-833-769-3701 to report a new outage, not already showing on the Outage Map.
Scam Warning
Scammers are calling our customers about energy rebates, as well as demanding credit card information to complete payment and avoid disconnection. These are #scams! Remember, we DO NOT telephone/email about energy rebates or request credit card details to avoid disconnection. Call us at 1-877-871-2215 to verify your account & to report any suspicious requests. #beware
We are here for you
Our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 p.m. (excluding holidays) or by email at [email protected].