Sandra Greene is a truly gifted Customer Experience (CX) professional. I’ve had the pleasure of working with Sandra on a number of journey mapping projects - her expertise in persona development, journey mapping, & root cause analysis is exceptional, as are her skills in marketing & communications. Sandra is strategic, flexible, creative, & she’s just so incredibly lovely!”
Kelly Massey, Manager of Customer Experience, Wawanesa Insurance
A clearer roadmap for you.
A better experience for your customers.
I love helping good companies do even better. I remove the guesswork out of what to do next so you can:
Keep more of your best customers
Attract more like them
Get more for your marketing budget
Let’s learn about your customers.
“I’d recommend Sandra to anyone needing fresh eyes on their business.”
— Mike Brown, President, Bounteous Canada
Services That’ll Wow You.
I help you see your customers by creating data-driven customer profiles so you can find more of them, improve loyalty with the ones you have, and impress the heck out of them by speaking their language.
We peer into their inner worlds and wants. We journey through their thoughts — before, during and after they do business with you. You’ll learn where you’re crushing it, and discover your greatest opportunities.
“With a passion for her craft and an energy that is infectious, Sandra is a change agent wherever she goes.”
— Alexis Zamkow, Digital Strategy & Innovation Lead, IBM
I help you pinpoint loyalty-building opportunities to make your company invaluable to your customers, so you can spend your money where it counts most.
"I cannot imagine getting this far on our loyalty program launch without Sandra (and she’s fun to work with to boot)!"
— Cathy Whelan Molloy, as CMO, Second Cup
I love facilitating ongoing Dialogue Series with Employees (or other groups). This proven Voice of the Employee (VOE) method uses virtual or in-person techniques to gather anonymized feedback. Participants provide candor without risk of consequences and clients get the answers they need. It’s a win-win!
Thank you so much for your leadership and relentless .... we will get it done, no matter what, spirit. The team would not have gotten through it without you!
Duncan Bruce, President, and Chief Executive Officer of Publicis Canada
Blog:
Will your journey maps, personas & experiences need refreshing?
Let’s chat about how I can help you make a BIG impact!
Want to elevate your customer and employee experience strategies? Well, that’s my passion. I empower my clients to drive impactful change with over 25 years of hands-on consulting assigments and certification as a Customer Experience Professional (CCXP). Clients find my proven techniques and deep expertise to be a breath of fresh air.
Get in touch and let's see how we can move the needle and achieve your goals together.
Sandra Greene CCXP
President & Chief Strategist
Sandra Greene Consulting Inc.
Sandra@SGConsulting.ca
416-918-8084
Board Member: CXPA Canada and CXPA Toronto
I’ve helped build loyalty for many valuable clients:
