Group insurance: Plan members
Get the most out of your plan with our online services. You can see coverage details, submit claims and more.
Manage your insurance online or in the app
Log in to the secure site or use the Omni app to manage your plan.
Some of the things you can do:
- Sign up for direct deposit.
- Submit most of your healthcare claims.
- Find out if a drug is covered.
- Display your payment card.
- Change your coverage or update your dependants.
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Not registered yet?
Download the Omni app
Additional services
Explore resources and services designed to support your health and well-being. Note that availability depends on your plan.
To find out what services are included in your plan, go to our secure site. Under Your account, select Insurance booklet.
Health and wellness accounts
The health spending account and wellness account help pay for expenses not covered by your plan.
Employee assistance program (EAP)
Confidential assistance and problem-solving services for you and your family.
Travel assistance
Available worldwide 24/7. So you can travel with peace of mind.
Virtual healthcare
Access to healthcare professionals (chat or video call) from the comfort of home.
Health is Cool 360° platform
Reliable resources to help you take charge of your health.
Changing jobs or retiring?
You can maintain certain life, health and critical illness insurance benefits. No proof of good health or medical exam required.
FAQ
You can download your claims report from the secure site. Under Claims history, select Claims reports for income tax purposes. Reports are saved on the site for 7 years.
If you don't have this option, contact your plan administrator.
You can make changes to your list of dependants after certain life events, including:
- Marriage, divorce, separation
- Birth or adoption of a child, return to school
- Loss or gain of a spouse's coverage
- Death of a dependant
Go to our secure site. Under Your account, select Enrollment and coverage or Dependants and coordination of benefits.
To find your group insurance booklet, log in to the secure site. Under Your account, select Insurance booklet.
Contact us
You'll need your group and certificate numbers.
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
1-855-463-7843 Phone number of Desjardins Insurance. This link opens your phone app.